I ignored the cruiser lights flashing behind me. I knew why the cop was trying to pull me over but I was more interested in PR’ing the hill.  According to my Garmin I was 33 seconds ahead of my previous best time and I wanted to keep that.  It’s not often you see a blue moon. He could wait another [...]

From a user’s perspective, there are a lot of things wrong with this page: the headline isn’t clear; the sign-up button is far too small; there is no alternate contact information and the field alignment is screwy on some browsers. The biggest problem?  That’s easy.  The radio buttons.  They are prefilled with colors (green and black) and it’s not easy to [...]

How many windows are in your house? I’ll wait while you figure it out. You’re back? Ok. So, how did you count? Did you go through room by room and count the windows? You did, right? That’s because the old brain (aka the brain that buys) is most comfortable when it’s in the visual mode.  It’s happiest – and most successful [...]

Gen Jones writes: “I am a huge fan of yours but my boss hates you. We went to your seminar a couple weeks ago. She walked in late and heard you say ‘I’ve never had to tell a black man he was black.’ She felt that was completely racist and walked out the door and said I should never waste our money [...]

I am staying at the Four Seasons in Beverly Hills. Normally, I like the chain.  If nothing else, it’s good for increasing my VERY LOW blood pressure.  (Yes, I know it is difficult to believe.) I will never, and I mean NEVER, understand how the Hampton Inn can give you a free hot breakfast, free cookies at night, free Internet [...]

Kerry Wall says: “My colleague just came back from your seminar in AZ and informed us that we Havelock too many split-ends on our site. Huh?” Kerry, “huh” is right.  Not sure exactly what a split-end is from a web perspective but I do know that I spent some time discussing “dead ends.” Considering your colleague’s, er, fanciful attention span [...]