Gen Jones writes: “I am a huge fan of yours but my boss hates you. We went to your seminar a couple weeks ago. She walked in late and heard you say ‘I’ve never had to tell a black man he was black.’ She felt that was completely racist and walked out the door and said I should never waste our money [...]

I am staying at the Four Seasons in Beverly Hills.
Normally, I like the chain.  If nothing else, it’s good for increasing my VERY LOW blood pressure.  (Yes, I know it is difficult to believe.)
I will never, and I mean NEVER, understand how the Hampton Inn can give you a free hot breakfast, free cookies at night, free Internet access, free [...]

Kerry Wall says: “My colleague just came back from your seminar in AZ and informed us that we Havelock too many split-ends on our site. Huh?”
Kerry, “huh” is right. 
Not sure exactly what a split-end is from a web perspective but I do know that I spent some time discussing “dead ends.” Considering your colleague’s, er, fanciful attention span (read: that [...]

A couple months ago, I was sitting in the airport with one of my closest friends waiting to go to Los Angeles. I hate LA with a passion. It’s dirty, it’s ugly and nobody understands my flipping English.
Needless to say, I was grumpy at the concept of spending five days there and “Paul” (named changed to protect the guilty) was [...]